Shipping Policy
1. Free shipping on every order
Shipping is free on every order we send. There is no minimum order value and no code to enter.
This is our standard pricing, not a promotion. The price you see at checkout is the price you pay.
2. Where we ship
We ship within the United States only. This covers all 50 states, including Alaska and Hawaii, and US territories such as Puerto Rico, Guam and the US Virgin Islands.
We do not ship outside the United States. We cannot accept orders for Canada, Mexico, the United Kingdom, Europe, Japan, Australia, or any other country. Because we do not ship abroad, no customs charges or import duties apply to any Easy Tag order.
3. Addresses we cannot deliver to
We cannot deliver to:
- PO boxes. Please give us a street address.
- Military addresses (APO, FPO and DPO).
- Any address outside the United States.
If you place an order using one of these addresses, we will email you and ask for a street address. If we cannot reach you, we will cancel the order and refund you in full.
4. How long delivery takes
We offer one delivery speed: standard shipping, 3 to 5 business days once your order has shipped.
Business days are Monday to Friday. We do not count weekends or public holidays.
We do not offer express, priority, one-day or same-day delivery.
Delivery times are an estimate, not a guarantee. Weather, carrier delays and busy holiday periods can add time.
5. When your order is sent
Your order is packed and sent from a fulfilment centre in the United States.
We prepare orders for dispatch on business days. An order placed on a weekend or a public holiday is handled on the next business day.
6. Tracking your order
Every order includes tracking.
When your parcel leaves the fulfilment centre, we email a tracking number to the address on your order. If you created an account with us, the tracking number also appears in your order history.
Tracking can take up to 24 hours to show its first scan. If your tracking has not updated after that, email us.
7. Wrong or undeliverable addresses
Please check your address before you place your order. We cannot change an address once a parcel has shipped.
If a parcel comes back to us because the address was wrong or incomplete, we will contact you. You can send us a corrected address so we can ship the order again, or ask for a refund.
If tracking shows your parcel as delivered but you cannot find it, check with your neighbours and your building's mail room first. If it does not turn up, email us within 7 days of the delivery date and we will help.
8. Returns and refunds
This page covers delivery only. For returns, replacements and refunds, please read our Refund Policy.
9. Questions about your delivery
Email support@shopeasytag.com or call 480-688-6950. Please include your order number so we can find your order quickly.