At Easy Tag, we want you to shop with confidence. If your purchase doesn’t meet your expectations, we make returns simple.

1. Return window

  • Returns accepted within 30 days of delivery.
  • Items must be unused, in original condition, with the packaging intact.
  • We cannot accept customized or personalized items, or items returned damaged or with parts missing for reasons that are not our error.

2. How to start a return

  • Email support@shopeasytag.com with your order number and the reason for the return.
  • We reply with return instructions and the return address within one business day.
  • If the item is faulty or damaged, or we sent the wrong product, we pay the return shipping. For all other returns, such as a change of mind, the customer pays the return shipping.

3. Refunds

Once we receive and inspect the returned item, we refund you to the original payment method. There is no restocking fee.

  • Credit and debit cards: 3 to 5 business days after approval
  • PayPal: 3 to 5 business days after approval

Your bank may take a few extra days to show the funds in your account.

4. Exchanges and damaged items

  • For a different item, return the original for a refund and place a new order. This is the fastest way.
  • If your item arrives damaged or incorrect, contact us within 7 days of delivery with a photo. We will send a replacement or refund you in full, including shipping.

5. Contact

Questions about a return? Email support@shopeasytag.com and we will help.